clearXperts Acquires Majority Stake in Teledesk Group

clearXperts, backed by Think2Act, has announced the acquisition of a majority stake in Teledesk Group, a prominent service provider in the insurance sector. This strategic move aims to diversify clearXperts’ service offerings and enhance its operational capabilities in response to the evolving demands of the insurance industry.

Teledesk Group has established itself as a key player in the insurance services market, providing a flexible service portfolio and strong operational expertise. The company supports insurers, brokers, leasing companies, and businesses with a wide range of integrated services. This acquisition is expected to bolster clearXperts’ position in the market, allowing for greater efficiency and flexibility in service delivery.

Serge Roofthooft, Managing Director at clearXperts, stated, “We want to continue growing as a one-stop-shop for project sourcing. With Teledesk Group, we are entering a market where we can leverage our expertise and broaden our reach. This acquisition strengthens our diversification and offers our clients in the insurance sector new opportunities for efficiency and service delivery.”

The acquisition comes at a time when the insurance sector is rapidly evolving, with increasing demand for operational support. clearXperts aims to capitalize on this trend by integrating Teledesk’s service offerings into its existing portfolio, thereby enhancing its value proposition to clients.

As part of the deal, Teledesk Group’s operational activities will continue from its locations in Ieper, Kortrijk, and Temse. The founder of Teledesk Group, who has built the company to approximately 125 employees, will retire following the transaction. This transition is supported by an investment partner that has held a 25% stake in clearXperts since a management buyout in 2024.

Looking ahead, clearXperts plans to accelerate Teledesk Group’s growth strategy and expand its service offerings. The integration of Teledesk’s expertise is expected to create synergies in revenue, cost, and operational efficiencies, ultimately enhancing customer support capabilities.

In conclusion, this acquisition positions clearXperts to better meet the needs of its clients in the insurance sector, while also responding to the competitive landscape that is increasingly focused on consolidation and enhanced service offerings.